Metal Industry News: Managing Roofing Customer Complaints – February 2017 Article by Paul Deffenbaugh, Editorial Director In February 2017 issue of Metal Construction News, Tim McCarthy, owner of McCarthy Metal Roofing, outlines a list of items that sales people need to cover. The use of this checklist eliminates most customer complaints by proactively communicating effectively with them. McCarthy’s attention to detail has helped place McCarthy Metal Roofing as a champion of customer service and satisfaction.
Qualified Remodeler Magazine – July 2016 In a special report on Customer Satisfaction, McCarthy Metal Roofing is featured as a leader in customer service. Tim McCarty’s team has earned 100% “All Time Guild Quality” Rating and a 100% “2015 Guild Quality Recommended Rate”. Tim attributes his success to his desire to help the customer, rather than to sell to the customer.
McCarthy Metal Roofing Wins National Award – May 03, 2016 McCarthy Metal Roofing Of Raleigh, North Carolina has been awarded the prestigious Superstar Award for high metal roofing sales volume and exceptional customer service. This industry award was presented to Tim McCarthy at Classic Metal Roofing Systems’ annual dealer meeting in Ohio.