- Metal Industry News: Managing Roofing Customer Complaints – February 2017
Article by Paul Deffenbaugh, Editorial Director
In February 2017 issue of Metal Construction News, Tim McCarthy, owner of McCarthy Metal Roofing, outlines a list of items that sales people need to cover. The use of this checklist eliminates most customer complaints by proactively communicating effectively with them. McCarthy’s attention to detail has helped place McCarthy Metal Roofing as a champion of customer service and satisfaction.
- Qualified Remodeler Magazine – July 2016
In a special report on Customer Satisfaction, McCarthy Metal Roofing is featured as a leader in customer service. Tim McCarty’s team has earned 100% “All Time Guild Quality” Rating and a 100% “2015 Guild Quality Recommended Rate”. Tim attributes his success to his desire to help the customer, rather than to sell to the customer.
- Educating for Endurance: How a metal roofing company succeeds by communicating high quality – October 2014
By Christopher Brinckerhoff
- Raleigh’s McCarthy Metal Roofing Launches New Website to Help Educate North Carolina Homeowners about Roofing Solutions – August 7, 2017
McCarthy Metal Roofing has launched a new website designed to help educate homeowners about roofing solutions before they make an investment. The new site features expanded content, and detailed product information, in an easy-to-navigate format.
- Local Contractor, McCarthy Metal Roofing, Garners National Recognition for Excellence in Customer Service and Quality – March 28, 2017
Raleigh, North Carolina’s McCarthy Metal Roofing has received the industry’s prestigious Shining Star Award for excellence in customer service and quality. Company President, Tim McCarthy accepted the award at Classic Metal Roofing Systems annual metal roofing conference.
- McCarthy Metal Roofing Featured in Metal Construction News as a Leader in Customer Satisfaction – February 7, 2017
In a recent article in Metal Construction News, Tim McCarthy, owner of McCarthy Metal Roofing, discusses how his company proactively reduces customer complaints through detailed training and a focus on customer satisfaction. McCarthy’s methods have helped position his company as an industry leader in customer satisfaction.
- McCarthy Metal Roofing Featured as National “Client Experience Leader” – August 29, 2016
McCarthy Metal Roofing was recently featured in Remodeler Magazine as one of the top 60 remodeling firms in the United States and Canada, based on customer satisfaction. McCarthy Metal Roofing scored a perfect 100% rating for 2015 and All-Time.
- McCarthy Metal Roofing Wins 2016 Guildmaster Award with Highest Distinction – June 02, 2016
McCarthy Metal Roofing recognized among the top customer service leaders within the Residential Construction Industry.
- McCarthy Metal Roofing Wins National Award – May 03, 2016
McCarthy Metal Roofing Of Raleigh, North Carolina has been awarded the prestigious Superstar Award for high metal roofing sales volume and exceptional customer service. This industry award was presented to Tim McCarthy at Classic Metal Roofing Systems’ annual dealer meeting in Ohio.